PalmaSola Villa in Punta Mita, Mexico

Palmasola is an exclusive, nine-bedroom beachfront villa located inside the Four Seasons Resort in Punta Mita, Mexico, about an hour drive from Puerto Vallarta. Its secure Wi-Fi provides complete coverage with just 2 access points, and the network is managed by an IT solution provider located 1,900 miles away in San Francisco. Key measures of success include the worry-free connectivity the high-end visitors enjoy and the ability for a solution provider to control the network in real time from a great distance.


  • 2 access points deliver Wi-Fi throughout the villa's spacious compound.

  • Villa guests enjoy worry-free connectivity to a passphrase-protected private network. A separate hotspot network is available to support visitors who from time to time attend the villa for conferences and business retreats.

  • An IT solution provider manages the network from his San Francisco offices 1,900 miles away. In real time, he can monitor network usage, remove individual users, adjust any setting and troubleshoot issues. When a problem arises, he immediately receives an SMS alert.

Mariani Inn & Restaurant, Santa Clara, California

Before installing CloudCommand-powered Wi-Fi, the No. 1 guest complaint at the historic, 60-year-old Mariani Inn & Restaurant was poor connectivity. Now visitors connect with ease, staff use a separate private network and an offsite managed services provider (MSP) administers the solution remotely, saving time and reducing costs. The key benefits are affordability, remote-management capability and the ability to adjust access on a per-user basis.


  • 4 strategically placed access points provide free Wi-Fi to guests staying in the 144-room inn, as well as to visitors at the pool and the inn's busy conference center.

  • Minimal upfront costs convinced the inn this was the right solution. Additional savings are realized through highly efficient remote management by an offsite MSP. TCO is less than one-third the original budget, allowing the inn to invest in other infrastructure. With no additional hardware required for expansion, future costs will be linear.

  • Instant Hotspot enables the administrator and staff to manage network usage on a per-visitor basis. A simplified front-desk interface enables junior staffers to provision guests and override standard access limitations without disrupting the network.
  • Future revenue-generating plans call for exploring fee-based access plans and developing visitor loyalty programs with a goal of paying for the entire system within 1-2 years.

  • The MSP manages the network from his desk in another city, reducing costly service calls and dramatically improving troubleshooting response time.

  • The MSP is developing new revenue streams around the solution. He additionally manages networks in two other locations and offers the solution to customers as a low-cost, business-grade network bundled with affordable managed services.